Shipping policy

Last Updated: October 29, 2026

At ZLEEP, we are committed to delivering your orders safely, efficiently, and reliably. We work with shipping and fulfillment partners to ensure your ZLEEP Nightly Restore products reach you in excellent condition.

This Shipping Policy applies to orders placed through our official website, zleep.store, operated by MENDOZACOMMERCEPRO LLC.

1. Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding US federal holidays.

Please note:

  • Orders placed on weekends or holidays will generally begin processing on the next business day.

  • Processing times may be extended during holidays, promotional events, or periods of high order volume.

  • Once an order has been processed and shipped, customers will receive a shipping confirmation email when tracking information is available.

  • Order processing time is separate from the estimated shipping transit time.

2. Shipping Destinations

We currently offer shipping within the United States, subject to carrier and fulfillment availability.

Shipping availability to Alaska, Hawaii, US territories, PO boxes, and military addresses may vary depending on carrier coverage and fulfillment arrangements.

Available shipping destinations and applicable charges will be displayed during checkout.

International shipping is not currently offered unless expressly made available at checkout.

3. Estimated Delivery Times

Our standard shipping estimates are:

Shipping Stage Estimated Time
Order Processing 1–3 business days
Standard US Shipping 7–10 business days
Estimated Total Delivery 8–13 business days

The estimated total delivery timeframe is 8–13 business days from the date of purchase, based on normal processing and transit conditions.

These are estimates, not guaranteed delivery dates.

Actual delivery times may vary depending on your location, carrier operations, weather conditions, holidays, or unforeseen logistical delays.

4. Shipping Rates

Shipping charges, if applicable, are calculated and displayed during checkout before you complete your purchase.

Shipping fees may vary depending on:

  • Delivery destination

  • Order weight and package dimensions

  • Selected shipping service

  • Available promotions

Any free-shipping offers or discounts will be displayed on our website or during checkout when applicable.

5. Order Tracking

Once your order ships, we will send a shipping confirmation email containing tracking information when available.

Please allow up to 24–48 hours after shipment for tracking updates to appear in the carrier's system.

If you have not received tracking information after your order's expected processing period, please contact us at hello@zleep.store.

6. Shipping Delays

While we make every reasonable effort to meet our estimated delivery timeframes, delays may occasionally occur due to circumstances beyond our control.

These may include:

  • Severe weather conditions

  • Carrier disruptions

  • Public holidays

  • Unexpected shipping volume

  • Transportation or logistical issues

  • Incorrect or incomplete delivery information

If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide an update.

Where required by applicable law, customers will be offered the appropriate options for delayed shipments, including cancellation and refund rights.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

Please verify your:

  • Full name

  • Street address and apartment or unit number

  • City, state, and ZIP code

  • Contact details

If you discover an error in your shipping address, contact us immediately at hello@zleep.store.

We will attempt to correct the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been dispatched.

Additional shipping charges caused by an incorrect customer-provided address may apply where permitted by law.

8. Lost, Missing, or Undelivered Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please:

  1. Verify the shipping address provided during checkout.

  2. Check nearby entrances, mailboxes, and secure delivery areas.

  3. Ask household members or building management whether they accepted the package.

  4. Contact our support team if the package remains missing.

If your package appears lost in transit, contact us at hello@zleep.store with your order number and tracking details.

We will investigate the issue with the shipping carrier and determine an appropriate resolution, including replacement or refund where applicable.

9. Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong product, please contact us promptly after delivery.

Send an email to hello@zleep.store with:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

Our customer support team will review your concern and assist with an appropriate resolution.

Please retain the original packaging until the issue has been resolved.

10. Returns and Refunds

ZLEEP offers a 30-day return policy for eligible purchases.

For health and safety reasons, standard returns generally require products to be unopened, unused, and in their original condition, with safety seals intact.

Approved refunds are generally processed within 7–10 business days following return inspection and approval.

For complete return eligibility requirements, please review our Return & Refund Policy available on our website.

11. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at hello@zleep.store.

Cancellation requests can generally be accommodated only before an order has been processed for shipment.

Once an order has shipped, cancellation may no longer be possible. Eligible items may instead be handled under our Return & Refund Policy.

12. Contact Information

For shipping inquiries, delivery concerns, or order assistance, please contact:

ZLEEP Customer Support

Legal Business Name: MENDOZACOMMERCEPRO LLC

Business Address: 10904 Normeadow Ln, Houston, TX 77076, United States

Email: hello@zleep.store

Website: zleep.store

Our team is committed to helping you enjoy a smooth and reliable shopping experience.

ZLEEP — Rest Tonight. Brighter Tomorrow.