This policy applies to purchases made through our official website, zleep.store, operated by MENDOZACOMMERCEPRO LLC.

1. 30-Day Return Policy

We accept eligible returns within 30 calendar days of the date your order is delivered.

To qualify for a return, your item must:

• Be unused, unopened, and in its original condition.
• Have its original packaging and safety seal intact.
• Include proof of purchase or an order confirmation.
• Be returned within the 30-day return period.

For health, hygiene, and product safety reasons, opened or partially consumed dietary supplements are not eligible for return, except where required by applicable law.

2. How to Request a Return

To initiate a return, please contact our customer support team:

Please include the following information:

• Your full name
• Order number
• Date of purchase
• Reason for the return
• Photos of the product, if applicable

Our customer support team will review your request and provide return instructions if your return is approved.

Please do not send products back without contacting us first. Unauthorized returns may experience processing delays.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Include your order number and clear photographs showing the issue.

We will review your concern and determine the appropriate resolution, which may include a replacement, refund, or another remedy consistent with applicable consumer protection laws.

4. Non-Returnable Items

For safety and hygiene reasons, the following items are generally not eligible for return:

• Opened or used dietary supplements
• Products with broken or tampered safety seals, unless received in that condition
• Items returned after the 30-day return window
• Products not purchased directly from zleep.store

These restrictions do not limit any rights or remedies available under applicable law.

5. Return Shipping Costs

For returns requested due to a change of mind, customers are responsible for return shipping costs unless otherwise agreed.

If a return is required because we shipped an incorrect, damaged, or defective product, ZLEEP will provide an appropriate resolution, including applicable return shipping arrangements.

Original shipping fees are generally non-refundable unless required by law or the refund results from an error on our part.

We recommend using a trackable shipping service for approved returns.

6. Refund Processing Time

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Please note:

• Refunds are issued to the original payment method used at checkout.
• Banks and payment providers may require additional time to reflect the refund.
• Shipping charges may be excluded where permitted by law.

If more than 10 business days have passed since your refund was approved, please contact us at hello@zleep.store.

7. Exchanges and Replacements

We currently handle exchanges on a case-by-case basis.

If you receive an incorrect, damaged, or defective item, contact our support team so we can evaluate a replacement or another appropriate resolution.

8. Order Cancellations

If you need to cancel an order, please contact us immediately at hello@zleep.store.

We will attempt to accommodate cancellation requests before an order is processed or shipped.

Once an order has been shipped, cancellation may no longer be possible. Eligible purchases may instead be handled under our return policy.

9. Contact Information

We appreciate your trust in ZLEEP and are committed to providing a positive shopping experience.